Data Processors

To support the delivery of our services, Appfarm AS may engage and use data processors with access to certain customer data (each, a "data processor"). This page provides vital information about each processor's identity, location, and role. Terms used on this page but not defined have the meaning outlined in the Software Service Agreement or superseding written agreements between the Customer and Appfarm.

Third-party data processors for the Appfarm Platform (the "Service") processing customer personal data

Appfarm and its affiliates engage the following third-party entities to assist in connection with the Service as specified below:

Entity Name	Service location	Registered address	Country of registration	Service	Task performed	GDPR compiance	Schrems II	Link to DPA	Type of data stored	Storage period
Report-URI Ltd.	Norway***	22 Shireburn Avenue, Clitheroe, Lancashire, United Kingdom, BB7 2PN	England and Wales	Report URI	Automated Content Security Policy anomaly reporting for platform users (Platform Security)	​View​	​View​	​View​	IP address, URL of Appfarm solution, Browser information (User Agent string)	Deleted after 30 days
Functional Software, Inc.	USA	132 Hawthorne Street, San Francisco, CA 94107	USA	Sentry	Automated error reporting for platform users	​View​	​View​	​View​	IP address, browser information (User Agent string), internal Appfarm identifier and crash logs. End-users	Deleted after 90 days
Mailgun Technologies, Inc.	EU/EAA	548 Market Street, Suite 43099, San Francisco, CA 94101	USA	Email	Email services	​View​	​View​	​View​	Email address and other data used in email body	Deleted after 30 days
OnlineCity ApS	EU/EEA	Buchwaldsgade 50, 5000 Odense C	Denmark	Gateway API	SMS Services	​View​	​View​	​View​	Phone number, internal Appfarm identifier	​Deleted after 30 days
MongoDB Limited	Belgium	3 Shelbourne Building, 3rd Floor, Crampton Avenue, Ballsbridge, Dublin 4	Ireland	MongoDB Cloud	Database services	​View​	​View​	​View​	Given name, surname, email address, company name, all data stored through Appfarm Create and the applications created on the platform	*
Amazon Web Services EMEA SARL	Sweden	38 avenue John F. Kennedy, L-1855 Luxembourg, R.C.S. Luxemburg: B186284	Luxembourg	Amazon Web Services	Cloud infrastructure for servers and databases. Email.	​View​	​View​	​View​	IP-address and email address	*
Google Cloud EMEA Limited	Belgium	Gordon House, Barrow Street, Dublin 4	Ireland	Google Cloud Platform	Cloud infrastructure for servers and databases	​View​	​View​	​View​	IP-address and email address	*
Twilio Ireland Limited	USA	Twilio Ireland Limited 3 Dublin Landings, North Wall Quay, Dublin 1	Ireland	Twilio Sendgrid	Email handling and email address validation	View	View	View	Email address and other data used in email body	​****
Heap, Inc.	USA	225 Bush St. 2nd Floor, San Francisco, CA 94104	USA	Heap	Product usage analytics	View		View	Pageviews, user interactions, timing, IP address, browser details	**

* Customer data is continuously stored (and backed up) as long as the customer has an active Appfarm subscription. Customer data is stored up to 1 year after a subscription is canceled (if not otherwise instructed by the customer) to facilitate the customer's data transfer procedures.

** Data is stored in accordance with Appfarm’s privacy policy at https://www.appfarm.io/privacy.

*** Data is sent to the closest Cloudflare edge node to the user. For users in Norway, this is Oslo; in other countries, it is most likely the country of origin.

**** Most data is deleted automatically according to Twilio's retention schedule within a maximum of 37 days. Twilio does retain some email event data in pseudonymized form (not including the message body content) for up to a year for security, fraud detection, anti-abuse, and network protection purposes.

Third-party data processors not connected to the Service

Appfarm and its affiliates engage the following third-party entities to assist in delivering services to Appfarm customers but not connected to the Service. Hence, these third-party data processors do not process or store personal data related to Appfarm Customers’ use of the Service and the Service. These third-party data processors are used for auxiliary business activities such as customer relationship management, communication, project management, and other purposes where Appfarm has a legitimate interest to operate. For further information, please see Appfarm’s Privacy Policy.

Company	Service location	Registered address	Country of registration	Service	Task performed	GDPR compliance	Schrems II	Link to DPA	Type of data stored	Storage period
Teamtailor AB	EU/EAA	Östgötagatan 16, 116 21 Stockholm	Sweden	Teamtailor	Applicant tracking software (ATS)	​View​	​View​	​View​	Given name, surname, phone number, CV, grades, references, messages, emails, reason for application response, interview notes	Data is deleted after 30 days
Docspring, Inc.	EU/EAA	2035 Sunset Lake Road, Suite B-2, Newark, Delaware 19702	USA	Docspring	PDF-generator API service	​View​	​View​		Appfarm client specific PDF-data	Data is deleted after 7 days
Civilized Discourse Construction Kit, Inc.	EU/EAA	8 The Green Suite #8383, Dover, DE, 19901	USA	Discourse	Discussion forum platform	​View​	​View​	​View​	Given name, surname, email address.	**
Webflow, Inc	USA	398 11th Street, Floor 2, San Francisco, CA 94103	USA	Webflow	Website building and hosting	​View​		​View​	Customer name, customer logo, given name, surname	**
Notion Labs, Inc.	USA	548 Market St #74567, San Francisco	USA	Notion	Internal workspace and project management application	​View​	​View​	​View​	Customer name, partner name, email address, given name, surname and phone number	**
Contractbook ApS	EU/EAA	Masnedøgade 22, st, 2100 Copenhagen	Denmark	Contractbook	Contract management platform	​View​	​View​	​View​	Given name, surname, company name, address, email address, location	**
EdInvent, Inc.	EU/EAA	113 Barksdale Professional Center, Newark, DE 19711, USA	USA/India	Mercer Mettl	Online examination and proctoring platform	​View​		​View​	Given name, surname, email address, birthdate, phone number, country of login, face image, image of valid ID, test results, webcam and screen recording during certification exams.	Exam data older than three months is deleted every three months
Google Cloud EMEA Limited	EU/EAA	Gordon House, Barrow Street, Dublin 4 Ireland	Ireland	Google Workspace	Cloud computing, productivity and collaboration tools			​View​	Given name and surname, company name, email address, phone number	**
HubSpot, Inc.	EU/EAA	25 First Street, 2nd Floor, Cambridge, MA 02141	USA	Hubspot	Sales, marketing, and customer relationship management activities	​View​	​View​	​View​	Company name, given name, surname, email address, phone number, emails	**
Slack Technologies, Inc.	USA	500 Howard Street, San Francisco, California 94105	USA	Slack	Instant messaging services	​View​	​View​	​View​	Given name and surname, company name, email address, phone number	Deleted after 90 days
Hotjar, Ltd.	EU/EAA	Dragonara Business Centre 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141 Malta	Malta	Hotjar	Website analytics	View	View	View	IP address	Deleted after 1 year
Intercom R&D Unlimited Company	EU/EAA	Stephens Court, 18-21 Saint Stephen's Green, Dublin 2, Ireland	Ireland	Intercom	Customer support management system	View		View	Name and contact information, as well as any data or information provided by the customer during the management of a customer support incident.	**

* Customer data is continuously stored (and backed up) as long as the customer has an active Appfarm subscription. Customer data is stored up to 1 year after a subscription is canceled (if not otherwise instructed by the Customer) to facilitate the Customer's data transfer procedures.

** Data is stored in accordance with Appfarm’s Privacy Policy.

Appfarm may also use other third-party service providers to process personal data from individuals, interacting with Appfarm outside the use of the Service if it is necessary to provide you with a contractual service (GDPR art. 6.1 b), if we are required by law, court orders or legal processes to disclose your personal data (GDPR art. 6.1 c), or it can be justified based on our legitimate interest in doing so (GDPR art. 6.1 f). Examples of this would be cloud-based email, accounting, and CRM systems. Please see Appfarm’s Privacy Policy for more information.

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Updates

As our business grows and evolves, the data processors we engage may also change. We will endeavor to provide the owner of the Customer's account with notice of any new data processors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates.

2023-11-13: Additional data processors

Appfarm has, as of today, added new data processors to the list. The new processors are:

• Twilio, Inc.: an email handling and email address validation system, connected to the Service. Twilio is a participant in the Data Privacy Framework (DPF),

• Zendesk, Inc.: a customer support system,

• Hotjar Ltd.: an analytics tool used on Appfarm's website.

The following companies listed as data processors have, since the last update, become participants of the DPF:

• Notion Labs, Inc.

2023-09-07: Update on the Data Privacy Framework

The EU–US Data Privacy Framework is a transatlantic data transfer framework between the United States and the European Union. The European Commission adopted its adequacy decision for the framework on July 10, 2023. The adequacy decision concludes that the United States ensures an adequate level of protection for personal data transferred from the EU to companies participating in the EU-U.S. Data Privacy Framework. With the adoption of the adequacy decision, European entities are able to transfer personal data to participating companies in the United States without having to put in place additional data protection safeguards. Although Appfarm has put in place necessary safeguards (e.g., standard contractual clauses) with all US-based data processors outlined above, this decision will apply to all US-based data processors participating in the framework as the US is now considered a secure third country under GDPR.

The following companies listed as data processors in a third country currently not listed in the Data Privacy Framework are:

• Mailgun Technologies, Inc.

• Notion Labs, Inc.

• Docspring, Inc.

• Civilized Discourse Construction Kit, Inc.

• EdInvent, Inc.

Appfarm has engaged in dialog with the companies in question regarding their timeline to get registered on the list of the Data Privacy Framework.

2023-01-02: Removal of Atlassian, Inc. as data processors

‍Appfarm has discontinued use of Atlassian Inc. and their service Trello.

2022-12-13: Addition of new data processors

Appfarm has added new data processors in order to provide our existing and prospective customers, users, and partners with an improved and more comprehensive product offering:

• Notion Labs, Inc. (with its service Notion): Internal communication tool, process management, and project management system.

• Contractbook ApS (with its service Contractbook): Contract management platform

• Webflow, Inc. (with its service Webflow): Website services

• Civilized Discourse Construction Kit, Inc. (with its service Discourse): Community and forum platform used to organize engagement and processes

• Docspring, Inc. (with its service Docspring): PDF template management and API service

• Teamtailor AB (with its service Teamtailor): Applicant tracking system

None of these new data processors are directly connected to the Service but offer services Appfarm uses for auxiliary business activities, of which some customer data may be processed.

2022-11-29: Freshworks, Inc. has been removed as a data processor

Appfarm has, as of today, discontinued Freshworks, Inc. and its service Freshworks as a data processor.

2022-04-25: Added EdInvent, Inc. and Mettl Technologies, Inc. as new processors

Appfarm has, as of today, added EdInvent, Inc. and Mettl Technologies, Inc. as new data processors. Both vendors are used in relation to our certification program and are not connected to the Service.

2022-04-20: Added Hubspot as a data processor

Appfarm has, as of today, added HubSpot, Inc. as a new data processor. Hubspot is used as a customer relationship management (CRM) system and is not connected to the Service. HubSpot offers regional data hosting, and all data is located in HubSpot’s product infrastructure hosted on Amazon Web Services (AWS) in Germany.

2021-08-17: Added AWS as a data processor

Appfarm has, as of today, added Amazon Web Services (AWS) as a new data processor for the Service processing Customer personal data. The current use of AWS in the Service will be restricted to the use of the Amazon Simple Email Service (SES). Other AWS services may be used at a later time.

The reason for the change is that several Appfarm customers have, at times, experienced poor delivery times with the internal Appfarm email service, which, among others, is used for the delivery of PIN codes for user authentication purposes. The Appfarm engineering team has concluded that the current vendor and data processor (Mailgun Technologies) should be replaced with a more reliable service to secure the highest service quality of the Service.

All Appfarm customers have been notified of the change. In line with the Appfarm Data Processing Agreement (section 7.2), the new data processor will not take effect and become active in use in the Service until 30 days (September 17th, 2021) if not otherwise instructed by Appfarm customers.

2021-01-29: International Data Transfers

Although, in the light of European Court of Justice decision C-311/18 (Schrems-II), in which Privacy Shield as grounds for data transfers to third countries was invalidated, Appfarm is still ensuring that its third-party data processors are compliant with the GDPR framework, either by implementing Standard Contractual Clauses ensuring the same level of protection for its users or similar grounds accepted by the EDPB. This includes but is not limited to, already existing service providers and service providers in the future.