Early Release Channel SLA Policy
This policy clarifies the Service Level Agreement (SLA) terms for customers who opt to use Appfarm's Early release channel for their Solutions. It is a standalone addition to Appfarm's contracts and documentation, and it applies to all customers under a paid subscription agreement who choose to run any Solution on the Early channel. In line with Appfarm's existing documentation (which describes the Early channel and other release channels), this policy avoids restating those definitions and focuses solely on the impact on SLA commitments.
SLA suspension on Early release channel: When a Solution is on the Early channel, Appfarm's standard SLA commitments (as defined in the customer's subscription contract) are suspended for that solution. In practice, this means:
No standard SLA guarantees: Appfarm does not guarantee the usual SLA metrics (such as specific uptime levels, system performance, or support response times) for any Solution while it remains on the Early channel. This "relaxed SLA" status acknowledges that Solutions on the Early channel receive the latest updates with a higher risk of bugs or instability, and thus the normal SLA assurances do not apply during this period.
Waiver of SLA remedies: All SLA-related responsibilities and remedies outlined in the subscription agreement are void for a Solution on the Early channel. The customer cannot claim any SLA breach credits, refunds, or other penalties for service issues occurring while the Solution is on the Early channel, because Appfarm's SLA obligations are waived during that time.
Reinstatement upon switching channels: If a Solution is moved from the Early channel to the Standard or Stable release channel, the standard SLA terms and commitments outlined in the contract will be reinstated for that Solution following a transition period.
The switch between release channels does not occur instantly due to Appfarm's rolling release schedule. Instead, upgrades are paused until the Solution is running on the same platform version as the most current release for the target channel (Standard or Stable).
During this transition period, the "relaxed SLA" status (suspension of standard SLA guarantees) will continue to apply. Once the Solution reaches version parity with its new target channel, full SLA coverage as defined in the subscription agreement is automatically reinstated from that point forward.
Except for the SLA modifications noted above, all other terms of the customer's subscription agreement and Appfarm's policies remain unchanged and in full effect. This policy does not alter any contract provisions or documentation beyond clarifying that opting into the Early release channel effectively waives Appfarm's SLA obligations for the duration of that Early channel usage.
Revision history
07.01.2026
Document published.
Last updated